FAQ

Welcome to the Droxle FAQ page. Here you’ll find answers to common questions about our sterling silver rings and jewelry.

1. Where is Droxle based?

Droxle is based in Chicago, USA. All orders are processed and shipped from the United States for fast and reliable delivery.

2. Are your products real sterling silver?
Yes. All our jewelry is made from genuine 925 sterling silver unless clearly stated otherwise. We also offer carefully selected vintage pieces.

3. Do you sell new and vintage jewelry?
Yes. Droxle offers both new and vintage sterling silver rings and jewelry. Vintage items may show natural signs of age, which adds to their uniqueness.

4. How long does shipping take?

• USA: 3–7 business days
• International: 7–15 business days (may vary by country)
• Processing usually takes 1–3 business days.

5. Do you offer free shipping?
We may offer free shipping promotions on selected items or orders. Check the product page or checkout for details.

6. Can I return my order?
Yes, returns are accepted under certain conditions such as damaged, defective, or incorrect items. Please see our Refund & Return Policy for full details.

7. How do I track my order?
Once your order is shipped, you will receive a tracking number by email so you can follow your delivery status.

8. What payment methods do you accept?
We accept major credit and debit cards, and other secure payment options shown at checkout.

9. Do you ship internationally?
Yes, we ship worldwide. International customers may be responsible for customs fees or import taxes depending on their country.

10. How can I contact support?
You can reach us through the contact form on our website. We usually respond within 24–48 hours.

11. Are vintage items refundable?
Vintage items are generally non-returnable unless they arrive damaged or significantly not as described.

Thank you for shopping with Droxle — we appreciate your trust in our sterling silver jewelry.