Return Policy

At Droxle (https://droxle.com), we want you to be satisfied with your purchase of our sterling silver rings and jewelry. Please read our refund and return policy carefully before placing an order.

1. Eligibility for Returns
We accept returns under the following conditions:

• Item is received damaged or defective
• Wrong item was shipped
• Item significantly differs from the description

To be eligible, items must be returned in their original condition and packaging.

2. Non-Returnable Items
Due to the nature of our products, the following items are generally non-returnable:

• Vintage jewelry pieces
• Items showing normal wear or natural aging
• Customized or final sale items (if applicable)

3. Return Timeframe
Return requests must be submitted within 7–14 days after receiving your order. Requests made after this period may not be accepted.

4. Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved, refunds will be processed back to your original payment method within a few business days.

Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us for instructions.

6. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our mistake. We recommend using a trackable shipping service.

7. Order Issues
If you experience any issue with your order, please contact us as soon as possible so we can assist you.

8. Contact Us
For refund or return requests, please contact us through our website contact page with your order details.

Thank you for shopping with Droxle — we appreciate your trust in our sterling silver jewelry.